Who We Are at Trino Casino
Trino Casino is run by Trino Entertainment N.V., a licensed operator with one clear goal: a straightforward, secure and fair online casino built around what Australian players actually want. Here is our story, our licence details and the standards we hold ourselves to.
Our Story Since Launch
We launched in 2024 under Trino Entertainment N.V., and the reason was simple. Australian players kept telling us the same things: slow withdrawals, vague bonus terms and support that disappears when you need it. We built Trino Casino to fix those three problems from day one.
Our early milestones set the tone. Within months of launch we had 8,000 games live, crypto banking in place and a 24/7 support desk answering in minutes, not days. The VIP club followed, then monthly slot tournaments with prize pools reaching 150,000 AUD.
What We Offer You
Our library holds 8,000 games: over 6,500 pokies, 350+ live dealer tables, 400+ table games, 120+ jackpots and 40+ crash titles. Twenty-nine studios supply them, including Pragmatic Play, NetEnt, Evolution, Play'n GO, Big Time Gaming and Hacksaw.
Banking is built for Australia. You can deposit from 30 AUD via PayID, Neosurf, CashtoCode, cards, e-wallets or five cryptocurrencies. Withdrawals are processed within 0 to 24 hours, with no fees from our side.
- 8,000 games across pokies, live, table, jackpot and crash categories
- Deposits: PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and crypto
- Withdrawals within 0-24 hours, from 30 AUD
- Currencies: AUD, USD, EUR, BTC, ETH, USDT
- Weekly cashback up to 15%, Monday reload 50% up to 500 AUD, Friday free spins
Our Licence and Regulation
Trino Casino operates under licence OGL/2024/112/0974 issued by the Curaçao Gaming Authority. That licence binds us to audited gaming systems, segregated player funds and a formal complaints process you can escalate independently of us.
Regulation also shapes who can play. We do not accept players from the USA, Netherlands, France, Belgium, Spain, Italy, Portugal, Sweden, Russia, Belarus, Iran, North Korea, Syria or Cuba. If a market is restricted, we say so plainly rather than hiding it in fine print.
| Detail | Information |
|---|---|
| Licence authority | Curaçao Gaming Authority |
| Licence number | OGL/2024/112/0974 |
| Operating company | Trino Entertainment N.V. |
| Year launched | 2024 |
Security and Fairness Standards
Every connection to our platform runs over TLS encryption, so your login, documents and transactions stay private. Wallets and player balances sit in segregated accounts, separate from our operating funds.
Game outcomes come from certified random number generators tested by independent labs before any title goes live. We add no house-side manipulation on top of provider RTPs.
Know Your Customer checks apply to every player before the first withdrawal. We verify identity (ID or passport), proof of address and your payment method, with review completed within 48 hours. It is a short delay that protects your money from someone pretending to be you.
Our Commitment to Players
Responsible gambling is a condition of playing here, not an afterthought. You can set deposit and loss limits, switch on session reminders, take a cooling-off period or self-exclude, all from your account settings or by contacting support.
We back this with direct access to Gambling Help Online on 1800 858 858, a free and confidential service for Australians. Our VIP managers, from Bronze through Diamond tiers, are trained to act on signs of gambling harm, not just to hand out bonuses.
- Deposit and loss limits you control
- Session time reminders
- Cooling-off periods and self-exclusion
- Referral to Gambling Help Online, 1800 858 858
Talk to Us Anytime
Behind the platform is a team at Trino Entertainment N.V. running live chat and email support around the clock, every day of the year. Average live chat response time is under two minutes, and withdrawal queries get a named agent, not a ticket number.
Reach us on live chat or at [email protected]. The site runs as a mobile-optimised HTML5 experience for iOS and Android browsers, so help is one tap away wherever you are. English, Deutsch and Français are all supported.
Frequently asked questions
Who owns Trino Casino?
Trino Casino is owned and operated by Trino Entertainment N.V., a company licensed in Curaçao under licence number OGL/2024/112/0974.
Is Trino Casino licensed?
Yes. We hold licence OGL/2024/112/0974 from the Curaçao Gaming Authority, which subjects our gaming systems, player funds and processes to ongoing regulatory oversight.
How do you keep my money and data safe?
All traffic is encrypted with TLS, player funds are held in segregated accounts, and every game outcome is produced by independently certified random number generators. KYC verification applies before your first withdrawal.
What responsible gambling tools do you offer?
You can set deposit and loss limits, use session reminders, take a cooling-off period or self-exclude. We also refer players to Gambling Help Online on 1800 858 858.
How can I contact you?
Our support desk runs 24/7 via live chat and email at [email protected], in English, Deutsch and Français.