Our Privacy Policy

This policy explains what personal information we collect when you play at Trino Casino, why we hold it, who sees it and how long we keep it. It applies to every account on trinocasino.com and trinocasino-pokies.com.

What We Collect From You

We collect only the data we need to run your account, meet our Curaçao licence obligations under number OGL/2024/112/0974 and keep the site safe. That breaks down into six categories:

• Identity data: your full name, date of birth, email address, phone number and residential address.
• Verification documents: copies of your ID or passport, proof of address and payment method records, which we require before your first withdrawal.
• Transaction data: deposits and withdrawals, amounts, timestamps, payment instrument details and crypto wallet addresses.
• Technical data: IP address, device type, operating system, browser and approximate location derived from your IP.
• Gameplay behaviour: the games you open, bets, results, session times, bonus usage and any responsible-gambling indicators.
• Marketing preferences: whether you have opted in to promotional emails, SMS or on-site offers, and which channels you prefer.

If you never register, we still record limited technical data through cookies, covered in our cookies section below.

How We Use Your Data

Each purpose below ties to a specific activity. We do not use your data for anything outside this list unless you consent separately:

We process your identity data to open and maintain your account, your documents to complete KYC checks, and your transaction data to move your AUD, USD, EUR, BTC, ETH or USDT balances. Gameplay data feeds our responsible-gambling monitoring, and transaction patterns feed our anti-fraud and anti-money-laundering screening. Marketing messages go out only where you have opted in. Regulators and auditors receive data when the law demands it.

• Account creation, login and account management.
• Identity verification (KYC) before your first withdrawal, reviewed within 48 hours.
• Payment processing for deposits from 30 AUD and withdrawals of up to 80,000 AUD per month.
• Fraud prevention and AML screening across all transactions.
• Responsible-gambling monitoring, including deposit and loss limits.
• Marketing with your consent, and legal or regulatory reporting where required.

Our Legal Bases

Contract. Processing your identity and transaction data is necessary to perform our agreement with you. Without it we cannot open an account, take a deposit or pay out winnings, including the 110% welcome bonus up to 1,200 AUD with 75 free spins subject to 40x wagering.

Legal obligation. Curaçao licence rules and anti-money-laundering law require us to verify your identity, keep transaction records for at least five years and report suspicious activity. You cannot opt out of processing tied to these obligations.

Legitimate interest. We rely on legitimate interest for fraud prevention, security monitoring, aggregated analytics and keeping records of disputes. This interest never outweighs your rights, and you may object to it.

Consent. Marketing communications and non-essential cookies run on your consent alone. You withdraw consent at any time, and we stop that processing going forward.

How Long We Keep It

Retention depends on the category, not on your activity level. Here is what we hold and for how long:

Once a retention period expires, we delete or anonymise the data. Account closure does not shorten statutory periods.