Responsible Gaming at Trino Casino
Gambling should stay a form of entertainment, never a way to make money or escape stress. This page sets out every tool we offer, how to switch each one on, and where to find free, confidential help if gambling has stopped being fun.
Our Commitment to Safer Play
We take your wellbeing seriously, and we build that commitment into the platform itself rather than leaving it to fine print. Our system monitors play patterns for early signs of harm, such as sharp increases in deposit frequency, long uninterrupted sessions or repeated losses followed by immediate top-ups. When we spot these signals, we reach out privately and point you to the tools on this page.
Every real-money account at Trino Casino gets reality checks by default. While you play, a reminder appears on screen showing how long your session has run and your net position for that session. You can adjust the frequency in your account settings at any time, and our support team is available 24/7 via live chat or [email protected] if anything on this page is unclear.
Know the Warning Signs
Problem gambling rarely announces itself. It tends to build quietly, which is why we encourage every player to check in honestly with this list from time to time.
- You chase losses, depositing again straight after a losing session to win the money back.
- You hide how much or how often you play from family and friends.
- You borrow money, sell belongings or use credit to keep playing.
- Gambling is your main response to stress, boredom or low mood.
- You play for longer than you planned and lose track of time.
- You feel irritable, anxious or restless when you try to cut down.
- Bills, rent or other commitments slip because gambling comes first.
- You promise yourself you will stop tomorrow, but tomorrow never comes.
Tools You Can Use
Lowering any limit takes effect straight away. Raising or removing one requires a 24-hour waiting period, so you have time to reconsider. We set this cooling delay deliberately; impulsive decisions rarely survive a full day.
- Deposit limit: caps the amount you can deposit per day, week or month, set to whatever figure works for your budget.
- Loss limit: stops play automatically once net losses in a chosen period reach your chosen amount.
- Wagering limit: restricts the total value of bets you can place within a set period.
- Session timeout: logs you out and locks the account for a short break, from 30 minutes up to 24 hours.
- Reality checks: on-screen pop-ups every 15, 30 or 60 minutes showing session length and net result.
- Cooling-off period: suspends the account for 7 to 30 days, with deposits and play blocked but your balance kept safe.
- Self-exclusion: a longer, firmer lockout from the whole platform, detailed in the next section.
How Self Exclusion Works
You can exclude yourself by contacting support through live chat or email, or via the Responsible Gaming tab. We support five durations: 24 hours, 7 days, 30 days, 6 months, and permanent.
| Duration | Best for | Effect |
|---|---|---|
| 24 hours | A one-off break after a heavy session | Account locked for one day, reopens automatically |
| 7 days | Cooling off after a run of bad sessions | Full lockout, deposits and play blocked |
| 30 days | A proper reset when play feels unhealthy | Full lockout, marketing emails paused |
| 6 months | A serious step back for a long stretch | Full lockout, balance refund processed on request |
| Permanent | Closing the door for good | Account closed, remaining balance returned to you |
During any exclusion, your balance stays in your account and is never forfeited. Open bets that have already been settled stand; we void nothing you have legitimately won. Pending or unsettled bets are resolved normally, and you receive any winnings due.
Reactivation is never instant. At the end of a 24-hour, 7-day or 30-day exclusion the account reopens automatically, but we send a reminder first and encourage you to set fresh limits before returning. After a 6-month exclusion you must contact support in person and complete a 24-hour reflection period. Permanent exclusions are not reversed, and we will not open a new account for you, as that would defeat the purpose.
Protecting Minors Online
You must be at least 18 years old to hold an account with us. We verify age through our KYC process, which requires a government-issued ID or passport, proof of address and a payment-method check before your first withdrawal. Accounts that fail age verification are closed immediately and any deposits returned.
If there are children or teenagers in your household, keep your login details private and never let a device with an open casino session lie around. Parental control software such as Net Nanny, Qustodio or the built-in Family Link and Screen Time tools on Android and iOS can block gambling sites entirely. Most of these tools are free or low cost and take minutes to set up.
If a minor has accessed your account, contact [email protected] at once. We will suspend the account while we investigate and refund any funds the minor deposited.
Where to Find Free Help
Reaching out is a practical step, not an admission of failure. Counsellors at these services speak with people from every walk of life, and most gamblers who call wish they had done it sooner.
- Gambling Help Online: call 1800 858 858, 24 hours a day, or chat live at gamblinghelponline.org.au.
- Gambling Help Telephone Counselling: 1800 858 858, with face-to-face counselling available in every state and territory.
- Lifeline: 13 11 14 or lifeline.org.au if gambling has you in crisis and you need someone immediately.
- Financial Counselling Australia: 1800 007 007 for free, independent help with debts built up through gambling.
Talk to Our Support Team
Our support staff are trained in responsible gambling and will never pressure you to keep playing. Reach us any hour of the day through live chat on the site, or email [email protected] with the subject line "Responsible Gaming" so your message is routed straight to the right team.
When you write to us about limits or exclusion, tell us what you want in plain words. We will confirm in writing once the change is in place, and we will follow up after any cooling-off or self-exclusion period ends. You set the pace; we simply make sure the tools work the way you intended.
Frequently asked questions
Can I reduce my deposit limit and change my mind later?
You can lower any limit instantly in your account profile. Raising or removing a limit triggers a 24-hour waiting period so you have time to reconsider.
What happens to my balance when I self-exclude?
Your balance stays in your account and is never forfeited. On request we can process a refund of the remaining balance during the exclusion.
Can I reverse a self-exclusion once it has started?
Short exclusutions of 24 hours, 7 days and 30 days cannot be lifted early. After a 6-month exclusion you must contact support in person and wait 24 hours before reactivation. Permanent exclusions are never reversed.
Do you share my self-exclusion with other casinos?
Self-exclusion applies to Trino Casino accounts only. For broader protection, consider registering with a national self-exclusion register and speaking to Gambling Help Online on 1800 858 858.
Is my 18-year-old family member allowed to play?
Yes, 18 is our minimum age and Australian law permits gambling from 18. We still verify every account through KYC, and we encourage all players to set limits from their very first deposit.