Our Terms and Conditions

These Terms and Conditions govern every visit to trinocasino-pokies.com and every bet placed on our platform. Please read them before you register.

What Agreeing to Our Terms Means

By opening an account, logging in, depositing funds or placing a single wager on our platform, you accept these Terms and Conditions in full. The agreement takes effect the moment you tick the acceptance box during registration, and it stays in force for as long as your account remains open.

If you do not accept any part of these terms, do not register or play. We operate under a Curaçao licence, and these terms form a binding contract between you and us as the operator of the platform.

• Acceptance occurs at registration, at login or at your first real-money wager, whichever comes first.
• We may ask you to confirm acceptance again after each material update of these terms.
• Continued play after an update means you accept the revised version.

Who Can Register With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not reside in a restricted territory. Residents of the USA, Netherlands, France, Belgium, Spain, Italy, Portugal, Sweden, Russia, Belarus, Iran, North Korea, Syria and Cuba may not open or hold an account with us.

Each player may hold exactly one account. One account means one person, one household, one IP address and one payment method in your own name. We require identity verification before your first withdrawal: a government-issued ID or passport, proof of address dated within the last three months, and confirmation of your payment method. Verification reviews take up to 48 hours.

• Provide accurate, current and complete personal details at registration.
• Keep your details up to date and notify us of any change.
• Use a payment method registered in your own name.
• Never share your account credentials with another person.

Deposits, Withdrawals and Verification

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin for deposits. Withdrawals run through Visa, Mastercard, Skrill, MiFinity, bank transfer, Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are both 30 AUD, and we process withdrawal requests within 0 to 24 hours once verification is complete.

We do not charge fees on deposits or withdrawals. Withdrawal limits are 8,000 AUD per day, 32,000 AUD per week and 80,000 AUD per month. Your first withdrawal is released only after KYC verification is complete, and later spot checks may apply.

Dormant Account Rules

An account with no login or transaction activity for 12 consecutive months is dormant. Before applying any dormancy administration fee, we will notify you at your registered email address and give you a reasonable period to log back in.

After 24 months of continuous inactivity, we may close the account and return any remaining balance to your last verified payment method, or hold the balance pending your claim in line with applicable law.

How We Run Bonuses and Promotions

Every bonus we offer, from the welcome package to weekly cashback, Monday reloads, Friday free spins and tournament prizes, carries its own terms published on the promotion page. Those specific terms sit alongside these general rules, and the more specific rule prevails.

Bonus funds are not withdrawable cash. They convert to real money only after you complete the stated wagering requirement within the stated validity period. Wagering requirements, eligible games, maximum win rules and expiry dates are listed on each promotion page, so check them before you opt in.

• You must meet wagering requirements before bonus winnings become withdrawable.
• Bonuses expire on the date stated on the promotion page; unused bonus funds and free spins are then removed.
• While a bonus is active, placing single bets above the maximum stated bet limit may void the bonus and any winnings.
• Only games listed as eligible contribute to wagering; other games contribute zero percent.
• Only one bonus may be active on your account at a time unless we state otherwise.
• Bonuses are limited to one per person, household, IP address, device and payment method.

Conduct We Prohibit on Our Platform

Fair play is a condition of using our platform. We reserve the right to block accounts, void bets and withhold balances where we detect misuse, and we will report suspected criminal conduct to the relevant authorities.

The following behaviour breaches these terms and may lead to permanent closure of your account without a refund.

• 1. Fraud, misrepresentation of identity or use of stolen payment credentials.
• 2. Chargebacks or payment reversals on deposits used for wagering.
• 3. Multiple accounts, or account sharing, to claim repeated bonuses.
• 4. Bonus abuse, including low-risk wagering patterns designed to farm wagering requirements.
• 5. Collusion with other players or coordinated play against the house.
• 6. Use of bots, scripts, automated tools or any software that interferes with normal play.
• 7. Masking your location with a VPN, proxy or similar tool to bypass geographic restrictions.
• 8. Exploiting any software fault or game error for gain; affected wagers are void.

Limits and Self-Exclusion Options

Gambling should stay a form of entertainment, never a source of financial pressure. You can set deposit limits, loss limits and session reminders in your account settings at any time, and we apply a decrease immediately.

If play stops being fun, you may request a cooling-off period or full self-exclusion from 24 hours up to permanent closure. During self-exclusion we block your account, remove you from marketing lists and make every reasonable effort to prevent new accounts being opened. Contact our 24/7 live chat or email [email protected] to arrange it.

Where we notice signs of gambling-related harm, we will contact you, offer information about support services and, where required, act to protect you. Australian players can reach Gambling Help Online on 1800 858 858 at any time, free of charge.

Closing Your Account and Raising Disputes

You may close your account at any time by contacting support. We will confirm your identity, settle any open bets and return your remaining balance through your verified payment method.

If you have a complaint, contact our support team first and quote your account ID. We aim to acknowledge complaints within 24 hours and resolve them within a reasonable period. If we cannot resolve the matter to your satisfaction, you may escalate it under our dispute procedure, and unresolved disputes are governed by the laws of our licensing jurisdiction in Curaçao, whose regulator provides a further avenue of complaint.

• Step 1: raise the issue with our 24/7 live chat or email [email protected].
• Step 2: allow us up to 48 hours to investigate and respond in writing.
• Step 3: request escalation to our management review if the outcome is not acceptable.
• Step 4: refer the matter to the Curaçao regulator where internal review is exhausted.

How We Update These Terms

We review these Terms and Conditions regularly and may revise them to reflect changes in law, licence conditions, payment processing or our services. Updates take effect once the revised version is published on this page, with the effective date shown at the top of the document.

For material changes that affect your rights, we will also notify you by email to your registered address or by an in-platform message at least 7 days before the change takes effect. If you keep playing after the effective date, the revised terms apply; if you disagree, you may close your account before that date at no cost.

Frequently asked questions

When do these Terms and Conditions take effect for me?

At the moment you accept them during registration, or at your first login or real-money wager if you registered earlier.

Can I hold more than one account?

No. One account per person, household, IP address and payment method. Multiple accounts may be closed with bonus winnings forfeited.

What documents do you need before my first withdrawal?

A government-issued ID or passport, proof of address dated within the last three months, and confirmation of your payment method. Verification takes up to 48 hours.

What happens if I break the bonus rules?

We may void the bonus, remove associated winnings and, for serious misuse, close the account under our prohibited conduct clause.

How do I self-exclude?

Contact our 24/7 live chat or [email protected] and request a cooling-off period or self-exclusion. We will deactivate your account immediately and remove you from marketing.